vb8 Privacy Policy

1.1 Purpose of This Policy

vb8 considers the protection of users' personal information a fundamental responsibility. Through this policy, we aim to make clear what types of information are collected, why they are collected, how they are stored and processed, and in what circumstances they may be shared with third parties.

By registering an account on vb8 or continuing to use the platform, you are considered to have agreed to all terms of this policy. For details about our general terms of use, please read the Terms and Conditions page.

1.2 Scope of Application

This policy applies to vb8's website, mobile applications (Android and iOS), and any associated digital services. It applies equally to all casino, sports betting, and payment services provided to Bangladeshi users.

Users must be 21 years of age or older. Data belonging to minors is not knowingly collected; if any such data is found, it is deleted immediately.

2.1 Registration and Identity Information

When you create an account on vb8, you are asked to provide the following information:

• Full name and date of birth
• Mobile number and email address
• Valid Bangladeshi ID details (for identity verification where applicable)
• Username and password

This information is used to manage your account, verify your identity, and ensure secure transactions.

2.2 Financial and Transaction Information

During deposit or withdrawal processes, your bKash, Nagad, or Rocket account number and transaction details may be collected. This information is used solely for payment verification and fraud prevention.

The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 — records of every transaction within these limits are stored securely in our system.

2.3 Automatically Collected Information

When you use the vb8 platform, certain information is collected automatically:

• IP address and device type
• Browser or app version and operating system
• Session duration and navigation patterns on the platform
• Cookie and local storage data (for service improvement)

This information is not personally identifiable, but is used to improve the platform's functionality and security.

2.4 Gaming Activity Information

Betting history, game logs, bonus usage records, and VIP points information are stored. This data is used to ensure account accuracy, resolve disputes, and implement responsible gaming guidelines.

3.1 Use for Service Delivery

The primary use of collected information is to provide you with quality services. Your information is used to carry out the following:

• Account registration and identity verification
• Processing deposits and withdrawals
• Providing bonuses and rewards — such as welcome bonuses, weekly reload rewards, and VIP cashback
• Providing 24/7 live chat and email support
• Sending account-related notifications and updates

3.2 Security and Fraud Prevention

Information is analysed to ensure the security of every account on the vb8 platform. Automated and manual monitoring is carried out to detect suspicious activity, multiple account creation, or unauthorised access.

3.3 Responsible Gaming Support

Unusual or high-risk patterns are identified by monitoring users' gaming behaviour. This information is used to recommend limits or breaks to users. Visit the Responsible Gaming page to learn more.

3.4 Service Development and Analysis

Anonymous or aggregated data is analysed to improve platform performance and user experience. No personal information is individually identified in this process.

4.1 When Information Is Shared

vb8 does not sell your personal information to any third party. However, limited information may be shared in the following specific cases:

• Payment processors: Financial information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile banking service providers.
• Technology service providers: Limited and necessary information is shared with contracted partner organisations for server hosting, data security, and technology services.
• Legal obligations: It may be necessary to provide information to authorities in response to a legal directive or court order.

4.2 Third-Party Restrictions

All third parties in a contractual relationship with vb8 are required to comply with the standards of this privacy policy. They may use the information provided only for the specified purpose and may not use it for their own interests or redistribute it.

5.1 Types and Use of Cookies

Three types of cookies are used on the vb8 platform:

• Essential cookies: These cookies are necessary to maintain login sessions and ensure security. Disabling them will prevent the platform from functioning properly.
• Functional cookies: Used to remember your preferred language, theme, or game filters.
• Analytics cookies: Help improve services by collecting usage statistics about the platform. Information in these cookies is anonymous.

5.2 Cookie Controls

You can accept or decline non-essential cookies from your browser or device settings. Please note that disabling certain cookies may limit some features of the platform.

6.1 Technical Security

All data stored on the vb8 platform is protected through SSL (Secure Sockets Layer) encryption. Financial information and ID details are stored with an additional layer of encryption. Server infrastructure undergoes regular security testing.

6.2 Account Security

To protect your account, the following steps are recommended:

• Use a strong and unique password
• Do not share your login details with anyone
• If you notice suspicious activity, notify the support team immediately
• Always log out after use

6.3 Response to Data Breaches

In the event of a data breach, vb8 will immediately notify affected users and take all necessary steps to minimise harm. Full cooperation will be provided in the investigation and remediation of the incident.

7.1 Retention Period

All data is retained while the account is active. Even after an account is closed, certain information may be retained for a set period due to legal obligations, financial transaction records, and the need to resolve disputes.

7.2 Data Deletion Requests

You may request deletion of your personal information. However, due to legal or financial obligations, some information may not be deletable before a set period has elapsed. For such requests, contact the support team via 24/7 live chat or email.

8.1 Right of Access

You have the right to request a copy of the information vb8 holds about you. Submit this request to the support team and it will be fulfilled within a reasonable time.

8.2 Right to Correction

If the information stored in your account is incorrect or incomplete, you have the right to request a correction. Some information can be changed directly from account settings; changes to identity-related information may require assistance from the support team.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or notifications from vb8, you may request this at any time. However, urgent messages related to account security and transactions cannot be stopped, as they are an essential part of the service.

9.1 Right to Make Changes

vb8 reserves the right to update this privacy policy at any time. In the case of significant changes, registered users will be notified by email or through the platform.

Continuing to use the platform after changes are made will be taken as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

9.2 Application of Previous Policy

Any activity that took place before the new policy came into effect was governed by the policy in force at that time. Accordingly, any questions about past matters will be considered on the basis of the policy that applied at that time.

10.1 Contacting the Support Team

If you have any questions or concerns about this privacy policy, contact the vb8 support team:

• 24/7 Live Chat — click the chat icon at the bottom right of the platform
• Email: [email protected]

Support is available in both Bengali and English. You can also visit our FAQ page for common questions.

10.2 Complaints Process

If you believe your privacy rights have been violated, please inform our support team first. We will review your complaint within a reasonable time, take the necessary action, and let you know the outcome.

For a complete understanding of the terms of all vb8 services, you may also read our About Us page, where the platform's core principles and commitments are described in detail.